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What's this Helpdesk?

Solution

 

Helpdesk is  the mechanism you click to send us an email/tiicket that you want a response to. Sure, we have a regular email address but the power of the our email/ticket system is that every email you send gets logged in our system making it relatively simple for us to scan through and see the ones we haven't replied to, or which need further attention.

We are receiving hundreds of messages and without a control mechanism, it would be very difficult to keep on top of things. There are only so many hours in the day. That why we ask you to always use the email/ticket system  to communicate with us. Our volunteers and contributors really will appreciate that, because they are doing this work to serve and nothing is more satisfying than a happy reader.

The Helpdesk contains plenty of answers to frequently asked questions (like this one), and we have a sort of Artificial Intelligence thing running which attempts to help you find what you are looking for.

 
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Article details
Article ID: 41
Category: Knowledgebase
Date added: 2013-03-08 23:15:55
Views: 732
Rating (Votes): Article rated 3.5/5.0 (29)

 
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